Refund policy

REFUND AND RETURN POLICY

Returns

We accept return requests within 20 days after your order has been delivered.

To be eligible for a return, the item must be unused, in the same condition in which it was received, and in its original packaging. Proof of purchase is also required.

Requesting a Return

Before returning any product, please contact Shedovo through the Contact page on our website. Include your order number and the reason for your request.

If your return is approved, we will provide the correct return instructions and return address. Do not send the product to the address shown on the original package. Items returned without prior authorization will not be accepted.

Return Shipping

For returns caused by a change of mind or an accidental order, the customer is responsible for return shipping and must use a trackable shipping service. Original shipping charges, if any, are non-refundable.

If an item arrives damaged, defective, incomplete, or incorrect, we will evaluate the claim and provide an appropriate replacement or refund at no additional cost. In some cases, a return may not be required.

Damaged, Defective, Incorrect, or Missing Items

Please inspect your order when it arrives. Contact us within 7 days of delivery if the item is damaged, defective, incomplete, or incorrect.

Include your order number and clear photographs or videos of the product, packaging, and shipping label. Once reviewed, we will notify you whether a refund or replacement has been approved.

Cancellations

Contact us immediately if you need to cancel an order. Orders can only be canceled before processing or fulfillment begins. Once an order has been processed or shipped, cancellation cannot be guaranteed and this return policy will apply.

Non-Returnable Items

We cannot accept returns for:

  • Products that have been used or damaged after delivery

  • Personalized or custom-made products

  • Gift cards

  • Products clearly marked as final sale

Exchanges

The fastest way to receive a different item is to request an approved return and place a separate order for the new item.

Refunds

We will notify you after receiving and inspecting an approved return, or after approving a claim that does not require a return.

Approved refunds will be issued to the original payment method within 10 business days. Your bank or payment provider may require additional time to process and post the refund.

If more than 15 business days have passed since your refund was approved, please contact us through the Contact page on our website.

Nothing in this policy limits any rights that customers may have under applicable law.